Complaint Form
Submit a Support Request
Use this form to report an issue or raise a concern related to our services. Our support team will review your request and respond as soon as possible.
Technical Query Resolution
If DM, Trakhees, DDA, or Civil Defense raises a query after your permit is submitted, we respond directly — you're never left relaying messages between the authority and a third-party drafter.
Inspection Scheduling
Support in coordinating the final site inspection required for your Building Completion Certificate or DCD NOC, including rescheduling if the site isn't ready on the first attempt.
NOC Renewal Reminders
Civil Defense NOCs and several developer NOCs require annual renewal. We track expiry dates for active clients and send renewal reminders 45 days before they lapse.
Quick Contact
Email: shafiq@daralnaseeb.com
Phone: +971 50 524 6565
Location: Office 801, Metropolis Tower, Business Bay, Dubai
Support Frequently Asked Questions
How quickly does Dar Al Naseeb respond to a support request?
Support requests submitted through this form are reviewed the same business day. Urgent issues affecting an active authority submission — a technical query with a response deadline, or an inspection needing rescheduling — are prioritized and typically actioned within hours.
Does support cover approvals that were completed months ago?
Yes. Post-approval support isn't limited to active projects — if a previously approved permit needs an NOC renewal, a query from an authority during a later inspection, or a copy of your approval documentation, our support team handles it regardless of when the original approval was issued.
What happens if my Civil Defense NOC or developer NOC expires?
For active clients, we track NOC expiry dates and send renewal reminders 45 days in advance. If a renewal is missed, contact support with your project reference — we assess what's needed to reinstate the NOC and manage the resubmission.